Branding

Building your identity and improving your image

Who You Callin’ a Brand? Women & the Branding Backlash

Forbes.com just published my article, “Who You Callin’ a Brand? Women and the Personal Branding Backlash.” I was inspired to write it after reading author Maureen Johnson’s recent blog manifesto, “I Am Not a Brand.”

For the article, I  interviewed brand strategist Robin Fisher Roffer, who’s been a hero of mine since I read her book, “Make a Name for Yourself.” During our interview, Robin shared a wealth of helpful tips about branding yourself and your business.

Naturally I couldn’t fit them all in my Forbes article, so I’m posting a longer transcript here. Continue reading

When You’re Talking About Quality, You Better Have Proof

Proof of Quality

If you’ve ever spent a night in a hotel, you probably remember how each glass was individually wrapped so you were assured your lips would be the first to cross its spotless surface. Why is that important?

These days, it’s not just enough to provide a quality service. You have to make that quality obvious if you want the competitive edge—much like the way housekeeping makes their presence obvious by folding the toilet paper and wrapping each glass.

Unfortunately, it’s not always easy. Continue reading